Frequently Asked Questions Support

General Questions

4

• What is MyBundlePay?
• Who can use MyBundlePay?
• How do I sign up for MyBundlePay?
• Is MyBundlePay secure?

USD Mastercard

4

• What is the MyBundlePay USD Mastercard?
• How can I apply for the MyBundlePay USD Mastercard?
• Can I use the USD Mastercard outside of Nigeria?
• How do I fund my USD Mastercard?

Payment Gateway

4

• What is the MyBundlePay Payment Gateway?
• How do I integrate the MyBundlePay Payment Gateway into my website?
• Can I accept international payments through the MyBundlePay payment gateway?
• What fees are associated with using the payment gateway?

Transactions and Payments

4

• How do I make a payment using MyBundlePay?
• Are there transaction limits?
• How long do transactions take?
• Can I cancel a transaction?

Account Management

3

• How do I reset my password?
• How do I update my account information?
• What should I do if my account is locked?

Customer Support

2

• How can I contact MyBundlePay support?
• What are your support hours?

Security and Privacy

2

• How does MyBundlePay protect my data?
• What should I do if I suspect fraudulent activity on my account?

Mobile App

2

• Is there a mobile app for MyBundlePay?
• Can I perform all transactions from the mobile app?

Verification and Compliance

2

• How do I verify my MyBundlePay account?
• Why do I need to verify my account?

Refunds and Disputes

2

• How do I request a refund?
• What should I do if there’s an issue with a transaction?