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How can we help?
Frequently Asked Questions
General Questions
What is MyBundlePay?
Who can use MyBundlePay?
How do I sign up for MyBundlePay?
Is MyBundlePay secure?
USD Mastercard
What is the MyBundlePay USD Mastercard?
How can I apply for the MyBundlePay USD Mastercard?
Can I use the USD Mastercard outside of Nigeria?
How do I fund my USD Mastercard?
Payment Gateway
What is the MyBundlePay Payment Gateway?
How do I integrate the MyBundlePay Payment Gateway into my website?
Can I accept international payments through the MyBundlePay payment gateway?
What fees are associated with using the payment gateway?
Transactions and Payments
How do I make a payment using MyBundlePay?
Are there transaction limits?
How long do transactions take?
Can I cancel a transaction?
Account Management
How do I reset my password?
How do I update my account information?
What should I do if my account is locked?
Customer Support
How can I contact MyBundlePay support?
What are your support hours?
Security and Privacy
How does MyBundlePay protect my data?
What should I do if I suspect fraudulent activity on my account?
Mobile App
Is there a mobile app for MyBundlePay?
Can I perform all transactions from the mobile app?
Verification and Compliance
How do I verify my MyBundlePay account?
Why do I need to verify my account?
Refunds and Disputes
How do I request a refund?
What should I do if there’s an issue with a transaction?
